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Deskline Managed Services
Our managed IT services team can look after every aspect of your environment and ensure things run smoothly. By being proactive rather than reactive, we can save you time and money.
Understanding that not all businesses are the same. We offer a tiered approach to your IT infrastructure. Beginning at basic support when you need us right through to day to day comprehensive support.
Please see below for our packages:
Tier 1: We Support you
Under this level of support you would be using Deskline Computers & Networks to support your general IT needs. Each callout or remote repair completed is charged at an hourly rate.
Tier 2: À la carte
Under this level of support we would be supporting you the same way we would in a tier 1 service, as well as manage some / all of the below services:
Managed Anti-virus
Our Managed Anti-virus package includes an enterprise grade antivirus solution that is actively managed by the team in store in real time. Pricing starts at $5.00 per month and is available to any Windows device.
Patch Management
Our Patch Management Service is management of all things updates. Whether that is Windows Updates, or Adobe Acrobat. We have all aspects covered. The team will also actively monitor and act on updates that have been known to cause problems, avoiding system down time on your end.
Managed Backups
Our Managed Backup service backs up your entire system, not just your files. Real-time backup reports are sent back to the team so you can be sure that your systems are protected from data loss. We also have cloud packages available for off site backups in case of disaster.
Tier 3: All-In-One Support
This level support includes everything in the first 2 tiers all bundled into one support solution.
Managed Anti-virus (Included)
Our Managed Anti-virus package includes an enterprise grade antivirus solution that is actively managed by the team in store in real time.
Patch Management (Included)
Our Patch Management Service is management of all things updates. Whether that is Windows Updates, or Adobe Acrobat. We have all aspects covered. The team will also actively monitor and act on updates that have been known to cause problems, avoiding system down time on your end.
Managed Backups (Included)
Our Managed Backup service backs up your entire system, not just your files. Real-time backup reports are sent back to the team so you can be sure that your systems are protected from data loss. We also have cloud packages available for off site backups in case of disaster.
Remote Support (Included)
We would provide you with unlimited remote support through our ticketing system. Work will be rated as Low, High and critical priority and will be actioned accordingly.
Onsite Support (Limited)
We would provide you with limited or discounted onsite support through our ticketing system. Work will be rated as Low, High and critical priority and will be actioned accordingly.
